I understand that unanticipated events happen occasionally in everyone’s life, but to be effective and fair to all clients, the following policies are honored:
Twenty-four hour advanced notice is required when canceling or rescheduling an appointment, which can be done through the online 24/7 appointment scheduling system through the "Schedule Now Button" on the bottom of any page of this website. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next appointment.
Anyone who either forgets or consciously chooses to forego his or her appointment for whatever reason will be considered a “no-show”. They will be charged for the full amount of their “missed” appointment. This amount must be paid prior to your next appointment.
Out of courteous for your therapist and other customesrs, please reschedule your session if you start to feel ill.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, the length of your session will determine if there is enough time remaining to start a treatment or if you need to reschedule. Regardless of the length of the treatment actually given, you will be responsible for the cost of the time you were originally scheduled for. Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive 10-15 minutes early so that your session can begin on time.